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Customers urged to make payment arrangements as winter moratorium ends

Lake Mills Light & Water advises electric customers who are behind on their bills to make payment arrangements with the utility to avoid service disconnection.

Wisconsin’s Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ends April 15. After that date, utilities statewide may begin to disconnect service to customers who are past due on payment of their electric bills for any period of time, including the winter months.

Wisconsin’s Public Service Commission established the annual moratorium — from Nov. 1 to April 15 — to protect customers from service disconnection during harsh Wisconsin winters.

“It is Lake Mills Light & Water's goal to do what we can to collect unpaid bills that may have accumulated during the moratorium period,” said Paul Hermanson, Light & Water Superintendent. “Doing so helps keep electric rates down in our community.”

To prevent disconnection, Lake Mills Light & Water urges customers to call now to make payment arrangements. The utility will work with the customers to negotiate payment options.

“Situations can arise that make it difficult for customers to pay their bills,” said Paul Hermanson. “We would like to help these customers make suitable payment arrangements to avoid shutting off their service.”

The utility will issue a 24 hour final disconnection notice prior to limiting service.

To make payment arrangements or to explore payment options with the utility, call the utility billing clerk at (920) 648-2344 between 8:00 am and 5:00 pm.